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They offer package deals and be sure to check online for specials that you have to purchase the day or more before you visit as they cannot be bought online and used the same day. This place has a lot to offer for all ages (good variety of arcade games, laser tag, three different indoor go kart tracks, scaled down bowling alley and virtual games as well as a bar/grill. We were greeted as soon as we entered and masks were optional although the staff did wear them. There was plenty of parking on a Wednesday around noon.

just off from The Rim Shopping Center and is accessible from the access road. It is located at the corner section of Loop 1604 and IH10 W. They had not ever been there before but have been to many similar venues. Recently we met family there and they have two boys 5 and 10 years old. You can go to this place to spend time with your children for an hour or so, but it is not worth hosting a party.Īlso, they did not courage to send me the feedback form.We have seen this venue traveling the area but had never visited it and assumed it was just a Go Kart place BUT we were mistaken. Service they agreed to provide but did not provide: Service they agreed to and did not provide properly: Service they agreed to and provided properly: They also did not provide VIP Birthday Club Membership for Birthday Child Enjoy one featured attraction each month They did not provide me with an assistant for the duration of the party as initially agreed. I declined that due to their tone and approach and decided to pay the full amount. Management very rudely offered me a 50% discount on food. Sweet dish and drink also did not come on time. Food came 40+ minutes late and the kids did not eat anything. I organized my daughter's birthday party there. They are not interested in understanding or solving customer issues or providing them the committed services. Management is aggressive, unprofessional, rude, and has low moral values. How can you charge money and do not provide service? Very unprofessional and unethical approach. Both the David's do not understand the customer service or customer management. Based on my understanding of the discussion, your team did not share the correct information in the report. I provided the information to Kayla and I waiting to hear what action she has taken or recommended based on my feedback.